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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
 

Satisfaction Guaranteed! 

InfernosOnly wants you be completely satisfied with any purchases or dealings with our company. We believe that a happy customer is a returning customer and that requires us to work for you! Even though we are an on line hobby store, we still think of ourselves as your resource for help and support. We would love to talk to you for any support related questions regarding the products you purchase or plan to purchase. If for any reason you are not satisfied with your purchase you may return it for a refund.

We will accept returns of merchandise in re-stockable condition for up to 30 days from your date of purchase. Merchandise must be in its original undamaged, unopened container, with the products not damaged or used. Return shipping costs are not refundable.

To contact us and receive a RMA# (Return Merchandise Authorization number) please call us at 647-724-5344 or Email us at returns@infernosonly.com.

Shipping Damage 

If merchandise arrives to you in a damaged condition, do not accept delivery. If the damage is not noted until after opening, you must first file a claim with the shipper. In all instances of returning merchandise you must first request an authorization by email or by phone! No merchandise without a return request authorization will be accepted. For assistance on shipping damage claims please call us at 647-724-5344 or Email us at customerservice@infernosonly.com.

Defective Merchandise

Defective merchandise claims must be referred directly to the manufacturer of that product. All the manufactures have instructed us to refer you claims to them.  Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please let us know and we will be happy to help you out.

Important: In our attempts to combat fraud, we can only ship to the credit card holder's billing address. Please ensure you list the billing address *exactly* as it appears on your credit card statement or it may be declined by our merchant bank.

We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.

Refund Policy Regarding Canceled Orders

Orders and pre-orders received are subject to a processing fee of 5 % of the total including shipping/handling.


When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.