InfernosOnly wants you be completely satisfied with any purchases or dealings
with our company. We believe that a happy customer is a returning customer and
that requires us to work for you! Even though we are an on line hobby store, we
still think of ourselves as your resource for help and support. We would love to
talk to you for any support related questions regarding the products you
purchase or plan to purchase. If for any reason you are not satisfied with your
purchase you may return it for a refund.
We will accept returns of merchandise in re-stockable condition for up to 30
days from your date of purchase. Merchandise must be in its original undamaged,
unopened container, with the products not damaged or used. Return shipping costs
are not refundable.
To contact us and receive a RMA# (Return Merchandise Authorization number)
please call us at 647-724-5344 or Email us at firstname.lastname@example.org.
If merchandise arrives to you in a damaged condition, do not accept delivery.
If the damage is not noted until after opening, you must first file a claim with
the shipper. In all instances of returning merchandise you must first request an
authorization by email or by phone! No merchandise without a return request
authorization will be accepted. For assistance on shipping damage claims please
call us at 647-724-5344 or Email us at email@example.com.
Defective merchandise claims must be referred directly to the manufacturer of
that product. All the manufactures have instructed us to refer you claims to
them. Please note that we are not responsible for defective merchandise and
cannot provide refunds for any used and/or defective merchandise. Most
manufacturers will repair or exchange defective products as agreed to under
warranty. If the manufacturer does not handle your claim to your satisfaction,
please let us know and we will be happy to help you out.
Important: In our attempts to combat fraud, we can only ship to the credit card holder's billing address. Please ensure you list the billing address
*exactly* as it appears on your credit card statement or it may be declined by
our merchant bank.
We screen diligently for Credit Card fraud! We pursue all legal avenues -
advise credit card companies, credit bureaus, and law authorities regarding any
suspicious, attempted, or experienced credit card fraud.
Refund Policy Regarding Canceled Orders
Orders and pre-orders received are subject to a processing fee of 5 % of the total including shipping/handling.